Know-how makes the difference
when providing a service.
Here is a think tank investigating the concept.
Access for members only.
![[FSF Associate Member]](https://lh3.googleusercontent.com/sitesv/AAzXCkeKwHXrvLZwP2_Eqd5_phmWYcSP7No0CUdjNBgoEgH1EIv8X4HtBBHLJcAO0vLdkd4mW_QukZvfkZJyPAw9fK5f_8jtGmNEog-wKcwVCbc4UxvfZFJZNLINtHDzjCejb8e_wgw2SIyWSKFpRzrS4_EZGpIoDGjbXP9Ikb-NTtsnE2rLZihAqFK52qumewC-LWpIVQiSqjaDmZo=w1280)
